PRIVACY POLICY

PRIVACY POLICY:

As an integral part of the Terms of Use and Navigation Conditions of the portal www.usa.amazoniaswimwear.com, this section, called the Privacy Policy, aims to establish the rules regarding the collection, use, and storage of data and information gathered from internet users, as well as the recording of their activities on the portal.

Throughout the purchasing process on www.usa.amazoniaswimwear.com, AMAZONIA SWIMWEAR S.A.S informs that it is responsible for the management of such data. According to our personal data treatment policies, the mechanisms through which we use this data are secure and confidential, as we have the appropriate technological means to ensure that it is stored to prevent unauthorized access by third parties, and in this same regard, we ensure its confidentiality..

We will use the information provided by our customers to process and deliver orders, send notifications regarding the status of orders, and provide information that may be useful to our customers or that they have specifically requested, including information about our products, services, and offers, unless they inform us that they oppose being contacted for these purposes.

Subject to your consent, we may contact you via text message (SMS, MMS), email, direct mail, or by phone. If you do not wish to receive communications through any or all of these channels, you can inform us at any time by emailing sac@amazoniaswimwear.com, and you will stop receiving such communications. 

A. THIRD PARTIES: We may share your data with third parties to assist us with any of the functions mentioned in our Privacy Policy. For example, we may use third parties to help us with product promotion delivery, payment collection, product transportation, or managing customer service systems. We may exchange information with third parties for fraud protection and risk reduction purposes. Third parties must commit to maintaining the privacy policies outlined in this document for handling your data.

B. PAYMENT INFORMATION: Payments made through the Site will be processed by our online payment agent, ePayco. You should only provide your information on our site. This information must be accurate and truthful and should be kept up to date..

While we cannot guarantee 100% security, these systems have proven effective in handling confidential information and will make it difficult for a hacker to decipher your data.

DATA TREATMENT, USE, AND COLLECTION POLICY

This personal data treatment policy is formulated in accordance with Law 1581 of 2012, regulated by Decree 1377 of 2013, and other complementary provisions, and will be applied by AMAZONIA SWIMWEAR S.A.S regarding the treatment of personal data..

A. OBJECTIVE:

In this policy, AMAZONIA SWIMWEAR S.A.S establishes the necessary guidelines to protect the Personal Data of the Holders, as well as the purpose of collecting the information. It sets the criteria for the collection, storage, use, and deletion of the data of the holders, their rights, the obligations of AMAZONIA SWIMWEAR S.A.S as the data controller, the channels for addressing inquiries and complaints, the procedures for handling these, and the validity of the databases.

B. DEFINITIONS:

• Authorization: Prior, express, and informed consent from the holder to carry out the treatment of personal data.
• Database (BB.DD): An organized set of personal data that is subject to treatment.
• Personal Data: Any information linked to or that can be associated with one or more specific or determinable natural persons.
• Holder: A natural person whose personal data is subject to treatment.
• Data Processor: A natural or legal person, public or private, who, on their own or in association with others, carries out the treatment of personal data on behalf of the data controller.
• Data Controller: A natural or legal person, public or private, who, on their own or in association with others, decides on the database and/or the treatment of the data.

C. PRINCIPLES:

• Principle of Freedom: Treatment may only be exercised with the prior, express, and informed consent of the Holder. Personal data may not be obtained or disclosed without prior authorization, or in the absence of a legal or judicial mandate that relieves the requirement for consent.
• Principle of Accuracy or Quality: The information subject to treatment must be truthful, complete, accurate, verifiable, and understandable. The treatment of partial, incomplete, fragmented data, or data that may lead to errors is prohibited.
• Principle of Transparency: Treatment must guarantee the Holder’s right to obtain information from the Data Controller or Data Processor, at any time and without restrictions, regarding the existence of data concerning them.
• Principle of Confidentiality: All individuals involved in the treatment of personal data that are not public in nature are obliged to ensure the confidentiality of the information, even after their relationship with any of the tasks involved in the treatment has ended. Personal data may only be supplied or communicated when it corresponds to activities authorized under the law.

D. RESPONSABLE:

• Business Name: AMAZONIA SWIMWEAR S.A.S
• City: Bogotá D.C.
• Email: sac@amazoniaswimwear.com
• Phone: +57 3002354017
• Responsible Area: Customer Service

E. TREATMENT TO WHICH PERSONAL DATA WILL BE SUBJECTED / PURPOSES: We use the personal information you provide to us for purposes that include, but are not limited to:

• Using your email address to help you create, manage, and maintain an account in our Services, to communicate with you, provide updates or information you request, and respond to comments and questions.
• Using your email address and phone number to send you security alerts, shipping notifications, and other administrative messages, as well as to provide customer support.
• Filling product, service, or information orders.
• Tracking and confirming online orders.
• Delivering products.
• Managing any loyalty or rewards program.
• Providing customer service, responding to requests, complaints, or claims.
• Managing sweepstakes, promotions, or surveys.
• Offering new products and services.
• Improving the effectiveness of our website, our marketing efforts, and our services and offerings.
• Conducting research and analysis for business purposes.
• Evaluating the quality of our products and conducting studies on consumption habits, preferences, purchasing interests, product testing, concepts, service evaluation, satisfaction, and other related aspects of our products.
• Sending marketing communications, offers, or promotions.
• Controlling and preventing fraud in all its forms.
• Monitoring and analyzing trends, usage, and activities, and improving our Services and product offerings;
• Facilitating transactions and payments;
• Recording purchases made through our Services.
• Occasionally consulting external databases to ensure the reliability and compliance of the information provided by the customer.
• Controlling and preventing fraud in all its forms.
  If you provide us with information about other people, or if others provide us with information about you, we will only use that information for the specific purpose for which it was provided. Some examples include providing an address for advertising delivery, purchases sent to an address different from that of the buyer as a gift, or gift lists

F. WHAT INFORMATION DO WE COLLECT?

a. USER-PROVIDED INFORMATION:

• Registration and Profile Information: When you create an account or place an order, we ask for your first name, last name, email address, phone number, identification number, payment information, shipping and billing addresses, neighborhood, city, and department where you reside. Demographic information may also be requested.
• Payment Information: When you make a purchase, depending on the payment option chosen, we may use an external service provider to handle payments on our behalf, so we only receive the information regarding the approval or rejection of your payment. Payments made through the site will be processed by our online payment agent, ePayco. 
• COMMUNICATIONS: If you contact us directly, we may receive additional information about you. For example, when you reach out to our customer service team, we will receive your name, email address, phone number, the content of any message or attachments you may send us, and any other information you may provide. We may also record your calls with our Customer Service team to handle your inquiry and for training, research, and product development purposes.

b. INFORMATION WE COLLECT WHEN USING OUR SITE:

• Location Information: When you use our Services, we receive your precise location information. We also infer more general location information (for example, your IP address may indicate your broader geographical region).
• Device Information: We receive information about the device and software you use to access our Services, including Internet Protocol (IP) address, web browser type, operating system version, phone carrier, manufacturer, app installations, device identifiers, mobile advertising identifiers, and push notification tokens.
• Usage Information: To help us understand how you use our services and to improve them, we automatically receive information about your interactions with our Services, such as the pages or other content you view, the searches you perform, the purchases you make, and the dates and times of your visits.
• User Feedback: We receive information about ratings and comments that you post when using our Services.

G. TREATMENT OF SENSITIVE PERSONAL DATA

sensitive personal data refers to “those that affect the intimacy of the Holder or whose improper use may lead to their discrimination, such as those revealing racial or ethnic origin, political orientation, religious or philosophical beliefs, membership in trade unions, social organizations, human rights organizations, or that promote the interests of any political party or guarantee the rights and guarantees of opposition political parties, as well as data related to health, sexual life, and biometric data.” This category also includes data concerning minors.

AMAZONIA SWIMWEAR S.A.S will process such data in the context of its relationships with employees and/or candidates during selection processes, especially data related to health, and potentially biometric data in the implementation of security measures in access control systems for its facilities or specific physical spaces. In all cases, special security measures will be adopted for the treatment of such data. Whenever authorization for the treatment of sensitive data is requested, the Holder will be informed of the purposes for which the data will be processed and will be informed that they have the right to refrain from answering questions about sensitive data or about children and adolescents.

H. TREATMENT OF MINOR’S DATA

AMAZONIA SWIMWEAR S.A.S seeks not to collect information from minors in the course of its economic activities. If you are under 18 years of age, your data may only enter our databases with the express consent of the minor’s legal representative.

Notwithstanding the above, in the event that data is provided to us by minors, such data will be subject to the rules outlined below. Special requirements for the treatment of personal data of children and adolescents. 

I. AUTHORIZATION

For the processing of personal data by AMAZONIA SWIMWEAR S.A.S, prior, informed, and express authorization from the Holder is required, which will be obtained through any verbal (with documentation), written, physical, or electronic means that can be consulted later; without prejudice to the exceptions provided by law. It is understood that this authorization is given when registering at our offices, points of sale, and/or on the website and accepting the collection and processing of data. AMAZONIA SWIMWEAR S.A.S will retain proof of such authorizations in an appropriate manner, respecting the principles of confidentiality and privacy of information.

Any modifications made to these policies or the way in which we use your personal information will be announced and published through a notice prior to the application of the new conditions, and all modified terms will come into effect automatically five (5) days after the notice appears on our website.

J. CASES IN WHICH AMAZONIA SWIMWEAR S.A.S DOES NOT REQUIRE AUTHORIZATION FOR THE PROCESSING OF DATA OR FOR THE DISCLOSURE OF DATA IN ITS POSSESSION

• When information is requested from AMAZONIA SWIMWEAR S.A.S by a public or administrative entity acting in the exercise of its legal functions or by court order.
• When it concerns public data, as these are not protected by the scope of the regulation.
• In cases of duly verified medical or health emergencies.
• In events where information is authorized by law to fulfill historical, statistical, or scientific purposes.
• When it concerns data related to the civil registry of individuals or that is found in public records, as this information is not considered private data

K. DATA SECURITY: We use certain organizational, technical, and physical security measures designed to ensure the integrity and security of the personal information we process. We take steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy. Unfortunately, we cannot guarantee that the Internet is 100% secure, and we cannot guarantee the security of the information you provide to us. We will do everything possible to ensure that the information you provide is under our control, preventing its alteration, loss, unauthorized access, or fraudulent use.

L. RIGHTS OF THE HOLDERS: Holders of personal data have the following rights:

1. To know, update, and rectify their personal data before the responsible parties or data processors, in this case, AMAZONIA SWIMWEAR S.A.S. This right may be exercised, among others, regarding partial, inaccurate, incomplete, fragmented data, or data that induces error, or those whose processing is expressly prohibited or unauthorized.
2. To be informed by the data processor or responsible party, upon request, about the use that has been made of their personal data.
3. To access their personal data that has been processed, free of charge.
   
4. PROCEDURE FOR EXERCISING RIGHTS BY DATA SUBJECTS: Data subjects must direct their inquiries, requests, or complaints to the email: sac@amazoniaswimwear.com.
5. Inquiries: AMAZONIA SWIMWEAR S.A.S must address inquiries within ten (10) business days from the date they are received. If it is not possible to meet this timeframe, the interested party must be informed of the reasons for the delay and the date by which the inquiry will be addressed, within no more than five (5) days.
6. Claims: The data subject or their representative who believes that the information contained in a database requires correction, updating, or deletion, or who notices a presumed violation of any duties contained in the law or this policy, may submit a claim to AMAZONIA SWIMWEAR S.A.S. This claim will be processed according to the following rules:

• The claim should be submitted through a request directed to the responsible party or the data processor at the email address sac@amazoniaswimwear.com. It must include the identification of the data subject, a description of the facts leading to the claim, the address, and any supporting documents the claimant wishes to present.
• If the claim is incomplete, AMAZONIA SWIMWEAR S.A.S. will request the interested party to correct the deficiencies within five (5) days following receipt.
• If the applicant does not provide the required information within two (2) months from the date of the request, it will be understood that they have withdrawn the claim.
• The maximum term to address the claim will be fifteen (15) business days from the day after its receipt. If it is not possible to address the claim within this period, the interested party will be informed of the reasons for the delay and the date by which their claim will be addressed, which in no case can exceed eight (8) business days following the expiration of the initial term.
• El titular o causahabiente podrá elevar queja ante la Superintendencia de Industria y Comercio, una vez haya agotado el trámite de consulta o reclamo ante el responsable o encargado del tratamiento sin haber tenido una respuesta satisfactoria a su solicitud.

1. Revocation of Authorization and/or Deletion of Data: Holders may at any time request AMAZONIA SWIMWEAR S.A.S. to delete their personal data and/or revoke the authorization granted for its processing by submitting a complaint. Notwithstanding the above, personal data must be retained when required for compliance with a legal or contractual obligation.

LEGITIMIZED PARTIES TO FILE CLAIMS AND INQUIRIES AND TO WHOM INFORMATION OF THE HOLDERS MAY BE PROVIDED:

To the data holders, their heirs, or representatives at any time and through any means when they request it from AMAZONIA SWIMWEAR S.A.S.

To judicial or administrative entities exercising functions that issue any request to the company for the delivery of information. 

To third parties authorized by law. 

To third parties to whom the data holder expressly authorizes the delivery of information, and whose authorization is provided to AMAZONIA SWIMWEAR S.A.S

CONTACT: To learn more about the policy of AMAZONIA SWIMWEAR S.A.S. regarding data protection, you can contact +573002354017, or via email at sac@amazoniaswimwear.com., where you can make the respective request..

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